An AI agent. 
Not a chatbot. 

Yes. Egentify is an AI customer service platform built specifically for Shopify and WooCommerce stores. The biggest difference is that egentify's AI takes real action through your store's API (looks up orders, processes refunds, applies coupons), while Tidio's Lyro is a chatbot that mostly deflects FAQs to scripted answers.

Lyro is a conversational chatbot that answers customer questions from a knowledge base of FAQs and product info you upload. It's designed to deflect repetitive chat questions. It does not autonomously process refunds, look up live order status from Shopify or WooCommerce, or take phone calls.

Tidio's free plan gives you 50 Lyro AI conversations as a one-off allowance, not monthly. Lyro AI Agent starts at $39/mo for 50 monthly conversations. Higher tiers scale steeply — 500 Lyro AI conversations costs $350/mo for Lyro alone, and you also need Tidio's Growth plan ($59/mo) to unlock native Shopify actions, putting the realistic total at $409/mo. There's no smooth per-conversation overage; exceeding your limit either auto-upgrades you to a more expensive Lyro tier or Lyro stops responding until the next billing cycle. Egentify Growth is $149/mo flat for 500 conversations including voice AI, no forced tier upgrades.

No. Tidio is chat, email, and Messenger. There's no voice or phone AI. Egentify includes a real voice AI agent on Growth ($149/mo, 100 minutes) and Scale ($399/mo, 500 minutes) that takes calls, looks up orders, and processes refunds in voice.

Yes. Install egentify on your Shopify or WooCommerce store, point your support email forwarding to your egentify address, and configure your AI agent. Your Tidio knowledge base content (FAQs, policies) doesn't need to be re-uploaded. Egentify reads your products, orders, and policies live from the storefront.

Honestly, Tidio has broader platform coverage beyond ecommerce. It works on plain websites, BigCommerce, PrestaShop, and more. The chat UI is mature and battle-tested for SMB use cases. If you need a chatbot for a non-ecommerce site, Tidio is a good fit. If you have a Shopify or WooCommerce store and want AI that takes action on orders and refunds, egentify is the better fit.

Egentify's AI is autonomous. It decides what to say and what action to take based on the customer's message and your store's data. We don't have a visual flow builder because the AI doesn't need scripted branches. If you need to enforce specific behavior (refund threshold, escalation rules, scope), you set those as configuration in plain language, not as a flowchart.