Pricing
AI included in every plan. No per-resolution fees. Free forever for the first 50 conversations a month.
Unlimited conversations, unlimited voice minutes, custom integrations, dedicated account manager, and SLA-backed priority support. Tailored to your volume.
Gorgias Pro + AI runs ~$1,800/mo at 2,000 conversations ($300 plan + 1,500 × $1.00). Tidio + Lyro runs $409/mo at 500 conversations. Intercom Fin charges $0.99 per resolution on top of $29-$139/seat fees.
How we stack up
/res = fee per conversation the AI resolves. Tidio offers 50 free AI conversations (lifetime), then requires a paid plan.
FAQ
Have a question we haven't answered? Reach out and we'll get back to you the same day.
Get in touchA single back-and-forth thread between a customer and the AI, regardless of how many messages it contains. A 20-message refund discussion counts as one conversation, the same as a 2-message order lookup. Email threads with multiple replies still count as one.
No. The price you see is the price you pay. Competitors like Intercom charge $0.99 per resolution, Gorgias charges $0.90-$1.00 per resolution, and Tidio Lyro uses bundle pricing that steps from $39/mo for 50 conversations up to $350/mo for 500, all on top of base plan fees. egentify is flat: your monthly conversation limit is the only number that matters.
We email you when you hit 80% and 100%. You can upgrade instantly, or stay on your plan and the AI will pause for the rest of the cycle (your team can still reply manually). No surprise overages on your card.
Yes. Upgrades take effect immediately and we prorate the charge. Downgrades take effect at the end of your current billing cycle so you keep what you paid for.
Yes. Annual billing saves about 20% off the monthly rate. You can switch at any time from your billing settings. Enterprise plans are billed annually by default.
Better than a trial: the Free plan is permanent. 50 conversations per month forever, no credit card. Try the AI on real customer messages, then upgrade only when you need higher volume or voice support.
Voice minutes are bundled into Growth (100 min) and Scale (500 min) plans. Additional minutes are $0.15/min. Calls are billed by airtime, not by call. There's no per-minute markup over what we pay our voice provider.
Credit and debit cards via Stripe, plus Shopify billing if you install via the Shopify App Store. Enterprise customers can pay via invoice with NET 30 terms.
Yes. One click in your billing settings. No retention calls, no cancellation fees. You keep access until the end of your billing cycle, and your data exports remain available for 30 days after cancellation.
No setup fees on any plan. Self-serve onboarding takes about 5 minutes for both Shopify and WooCommerce. Enterprise customers get a dedicated implementation engineer at no extra charge.
Four roles: Owner (full access, billing, org settings), Admin (manage stores, team, and settings), Technical Specialist (store configurations, API integrations, developer settings), and Chat Supervisor (monitor and supervise AI conversations, manage tickets). Owner is automatic for the account creator.
Yes. Chat Supervisors can be limited to specific stores rather than the whole organization. Useful for agencies managing multiple client stores, brand groups running several stores from one login, or larger teams where junior staff should only see assigned stores. Owners and Admins always have org-wide access.
50 conversations a month, forever. No card required.
Upgrade only when you outgrow it.