Name: egentify
Brand: egentify

Question 1

What counts as a 'conversation'?

Accepted Answer

A single back-and-forth thread between a customer and the AI, regardless of how many messages it contains. A 20-message refund discussion counts as one conversation, the same as a 2-message order lookup. Email threads with multiple replies still count as one.

Question 2

Are there per-resolution or per-message fees?

Accepted Answer

No. The price you see is the price you pay. Competitors like Intercom charge $0.99 per resolution, Gorgias charges $0.90-$1.00 per resolution, and Tidio Lyro uses bundle pricing that steps from $39/mo for 50 conversations up to $350/mo for 500, all on top of base plan fees. egentify is flat: your monthly conversation limit is the only number that matters.

Question 3

How does Egentify pricing compare to Gorgias, Tidio, and Intercom pricing?

Accepted Answer

Egentify is flat-rate with no per-resolution fees. Intercom and Gorgias both add per-resolution charges on top of base or seat fees, and Tidio steps up in AI-conversation bundles. The comparison table above breaks it down side by side; for a 5-agent team the flat model is typically far cheaper at volume.

Question 4

What happens if I exceed my plan's conversation limit?

Accepted Answer

We email you when you hit 80% and 100%. You can upgrade instantly, or stay on your plan and the AI will pause for the rest of the cycle (your team can still reply manually). No surprise overages on your card.

Question 5

Can I change plans at any time?

Accepted Answer

Yes. Upgrades take effect immediately and we prorate the charge. Downgrades take effect at the end of your current billing cycle so you keep what you paid for.

Question 6

Do you offer annual billing?

Accepted Answer

Yes. Annual billing saves about 20% off the monthly rate. You can switch at any time from your billing settings. Enterprise plans are billed annually by default.

Question 7

Is there a free trial of paid features?

Accepted Answer

Better than a trial: the Free plan is permanent. 50 conversations per month forever, no credit card. Run a free AI chatbot on real customer messages, then upgrade only when you need higher volume or voice support.

Question 8

How does voice support pricing work?

Accepted Answer

Voice minutes are bundled into Growth (100 min) and Scale (300 min) plans. Calls are billed by airtime, not by call. If you regularly need more voice minutes than Scale includes, get in touch about Enterprise pricing — we'll size a plan around your call volume.

Question 9

What payment methods do you accept?

Accepted Answer

Credit and debit cards via Stripe, plus Shopify billing if you install via the Shopify App Store. Enterprise customers can pay via invoice with NET 30 terms.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. One click in your billing settings. No retention calls, no cancellation fees. You keep access until the end of your billing cycle, and your data exports remain available for 30 days after cancellation.

Question 11

Is there a setup fee or onboarding cost?

Accepted Answer

No setup fees on any plan. Self-serve onboarding takes about 5 minutes for both Shopify and WooCommerce. Enterprise customers get a dedicated implementation engineer at no extra charge.

Question 12

What roles can I assign team members?

Accepted Answer

Four roles: Owner (full access, billing, org settings), Admin (manage stores, team, and settings), Technical Specialist (store configurations, API integrations, developer settings), and Chat Supervisor (monitor and supervise AI conversations, manage tickets). Owner is automatic for the account creator.

Question 13

Can I limit team members to specific stores?

Accepted Answer

Yes. Chat Supervisors can be limited to specific stores rather than the whole organization. Useful for agencies managing multiple client stores, brand groups running several stores from one login, or larger teams where junior staff should only see assigned stores. Owners and Admins always have org-wide access.

Flat rate.
No surprises.

The full picture, side by side.

Pricing & billing.

Start free.
Pay only when you grow.

Flat rate. No surprises.

The full picture, side by side.

Pricing & billing.

Start free. Pay only when you grow.

Flat rate.
No surprises.

Start free.
Pay only when you grow.