An AI agent for Shopify and WooCommerce that resolves issues, recognizes returning customers, and increases lifetime value. Not a chatbot. A teammate.
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Order #4821 shipped Apr 28 via UPS. Track package →
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$89.00 · #4720
Built for one store or a hundred.
Same login. Same dashboard. Same AI agent.
To your customers, support is a moment that decides whether they buy again. Egentify makes those moments count on Shopify and WooCommerce: order lookups, refunds, and policy answers across chat, voice, and email. Fewer tickets for your team. More repeat orders from your customers.
What it does
One AI brain across chat, voice, and email. Real actions, not deflections.
No-code install for Shopify and WooCommerce. Recognizes returning customers, searches products, looks up orders, processes refunds, manages carts, and reads your store policies.
Customers call your support number and talk to AI. Verifies identity, looks up orders, checks policies, and resolves issues live. No other platform at this price includes voice.
Forward your support email. AI auto-resolves requests or pre-composes drafts for your team to send with one click. Escalations become tickets with full context.
Real scenarios
These are the conversations your team deals with over and over. Egentify resolves them autonomously.
Looks up the order by email or order number, checks tracking status, and shares the latest update with the customer.
Verifies the order, checks your refund policy, and submits a refund request. Escalates to your team if the amount exceeds your threshold.
Searches your product catalog by color, size, or keyword. Returns matching products with prices, images, and direct links.
Finds the product, confirms the variant, and adds it to the customer's cart. Handles quantity changes and removals too.
Reads your store policies and FAQs, then answers in natural language. No copy-pasting walls of text.
AI reads the email, looks up their order, checks your policies, and either resolves it automatically or drafts a reply for your team to review and send.
Auto-detects VIP status from your store's order history and lifetime spend. Adjusts tone, escalates faster, and never auto-applies refund limits without team review.
Identity is cryptographically verified through your store. The AI already knows them. No security questions, no asking for email. Their orders, addresses, and refund eligibility load instantly.
Take over any chat live with one click. The AI pauses, your team replies as themselves, and the customer sees a smooth handoff. Resume AI when you're done.
How it works
Via chat widget, phone call, or email. The AI agent receives the message instantly and identifies the customer.
The agent searches products, looks up orders, checks shipping, reads policies, or submits a refund. Real actions, not suggestions.
Handled? Conversation closed. Needs a human? A ticket with full context and suggested resolution is created instantly.
Why egentify
Gorgias charges $0.90-$1.00 per AI resolution. Intercom Fin charges $0.99 per resolution. Egentify is flat-rate, with voice, chat, and email AI included in every plan.
Built secure
Bank-grade encryption at rest and in transit. Customer data never used to train AI models. GDPR-ready with DPA on request.
Every credential and customer record encrypted at rest with per-project keys.
Your conversations and store data are never used to train models. Full stop.
Postgres row-level security on every table. Org and project scoping enforced in the database.
Data Processing Agreement available on request. EU residency available on Enterprise.
FAQ
Don't see what you need? Reach out and we'll get back to you the same day.
Get in touchIt takes real action. It looks up orders in Shopify or WooCommerce, processes refunds within your policy, searches your catalog, manages carts, and reads your store policies. Not a chatbot that deflects, an agent that resolves.
All three out of the box. Embed the chat widget on your storefront, forward your support email to a dedicated address, and route phone calls through our voice number. The same AI brain handles every channel with full context.
Yes. Egentify reads your products, orders, and store policies live from Shopify or WooCommerce. No catalog import needed. It always answers with current inventory, pricing, and rules.
When confidence drops, when refund amounts exceed your threshold, when a customer explicitly asks for a person, or when the topic falls outside your defined scope. Escalations include the full conversation context and a suggested resolution.
We include AI in every plan at a flat rate. Competitors charge per resolution ($0.99 each at Intercom, $1.00 at Gorgias monthly billing) or use forced tier-up bundles that scale steeply (Tidio Lyro is $350/mo for 500 AI conversations, plus a $59/mo Growth plan to unlock native Shopify actions). Voice is included on Growth and Scale. No other ecommerce AI platform at this price includes voice.
About 5 minutes on either platform. Shopify is a one-click install + OAuth. WooCommerce is a plugin upload + one-click connect. The AI starts answering live customer questions immediately after connect.
Set up in minutes. Free forever on the starter tier.
No credit card, no sales call.