Gorgias alternatives
Merchants usually start this search because of per-resolution AI fees ($0.90-$1.00 per resolved ticket, on top of ticket-volume plans). Here are six options for ecommerce support in 2026, including where each one genuinely fits.
Short answer
Leaving over per-resolution fees? Egentify keeps the automated resolutions and makes them flat-rate. Want a traditional helpdesk feel? Re:amaze is the lightweight pick and Zendesk the enterprise one.
AI agent that acts, flat-rate
Best for Stores that want tickets resolved end to end at a predictable price.
Full disclosure: this is us. Egentify is an AI support agent for Shopify and WooCommerce that resolves tickets instead of deflecting them: order lookups, refunds, address changes, and product recommendations over chat, voice, and email. Every plan is flat-rate with no per-resolution fees, and voice AI is included on Growth and Scale.
Pricing Free forever (50 conversations/mo), then $39 to $399 flat
Start freeChat-first with Lyro AI bundles
Best for Small teams that mainly need live chat with an FAQ-answering AI.
An approachable live-chat platform with the Lyro AI agent sold in conversation bundles. Native Shopify actions sit behind the Growth plan, and Lyro leans toward answering questions rather than taking store actions.
Pricing $39/mo base; Lyro is $350/mo at 500 conversations
Egentify vs Tidio: full comparisonPremium messaging platform with Fin AI
Best for SaaS-scale teams that live in one messaging platform all day.
A polished, deep messaging suite. As a seat-based inbox it is excellent; the cost question arrives when you want AI at volume, since Fin bills separately for every resolution on top of the seats. Suits SaaS-scale teams more than lean ecommerce operations.
Pricing $29/seat + $0.99/res
Egentify vs Intercom: full comparisonEnterprise support suite
Best for Enterprises that need every channel and deep process control.
The enterprise standard, with a vast app ecosystem and every channel imaginable. Setup is heavier than ecommerce-native tools, and costs grow with agent seats and AI add-ons.
Visit ZendeskMulti-brand shared inbox
Best for Small teams running several storefronts from one simple inbox.
A lightweight helpdesk popular with small ecommerce teams running several storefronts from one inbox. AI features are lighter than agent-first platforms.
Visit Re:amazeEcommerce helpdesk with self-service
Best for Stores that want shoppers to self-serve before ever chatting.
An ecommerce-focused helpdesk known for its customer self-service portal, letting shoppers resolve common requests without a conversation.
Visit RichpanelMore roundups: best Tidio alternatives best Intercom alternatives
Pricing shown for Gorgias, Tidio, and Intercom reflects their published rates as of our last review (2026-05); see each side-by-side comparison for the detailed math. Platforms without figures are listed neutrally; verify current pricing with the vendor.
Do the math
Drag to your monthly volume. Same verified rates as our pricing page, Gorgias included.
At 500 conversations, the cheapest alternative runs $409/mo. Egentify Growth is $149. That's $260/mo back.
Estimates, not quotes. Assumes ~75% of conversations resolved by AI and a 5-seat team on Intercom Advanced ($29-$139/seat). Tidio estimated at the ~$0.70/conversation rate of its published 500-conversation Lyro tier, plus the Growth plan. Competitor pricing last reviewed 2026-05.
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Get in touch50 conversations a month, free forever. No card, no sales call.