Privacy Policy

1. Information Collection

We collect information that you provides directly to us, information we collect automatically when you use the Service, and information from third-party sources.

• Account Information: We store your name, email, company details, and billing information required to maintain your account.
• Input Data: Any documents, knowledge base entries, or transcripts provided to train or inform your AI Agents.
• Usage Data: We automatically collect log files, device information, IP addresses, and interaction metrics to optimize system performance.

2. How We Use Information

Our use of your data is strictly limited to providing and improving the Service. Specifically:

• To operate and maintain the Egentify platform.
• To customize AI Agent behavior for your specific organization.
• To process payments and prevent fraudulent transactions.
• To provide customer support and respond to your inquiries.
• To analyze usage trends and enhance user experience.

Important: We do not use your proprietary business data to train foundational models shared with other customers.

3. Sharing & Disclosure

We do not sell, rent, or trade your personal information. Sharing occurs only under the following conditions:

• Service Providers: We share data with trusted vendors who support our infrastructure (e.g., cloud hosting, payment processing).
• Compliance: When required by law, subpoena, or to protect the safety of Egentify and its users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as an asset.

4. Security & Protection

Egentify employs military-grade encryption (AES-256) for data at rest and TLS for data in transit. We conduct regular penetration testing and security audits to maintain the highest levels of protection. Access to customer data is strictly controlled and limited to authorized personnel only.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. Upon termination, we will delete or anonymize your data within 60 days, unless a longer retention period is required by law.

6. Your Privacy Rights

Depending on your jurisdiction (such as the EU or California), you may have the following rights:

• The right to access and download your data.
• The right to correct inaccurate information.
• The right to request deletion of your data.
• The right to object to or restrict certain processing activities.

7. Cookies & Tracking

We use cookies and similar technologies to remember your preferences and analyze how you interact with our platform. You can manage your cookie preferences through your browser settings, though some features of the Service may not function correctly if cookies are disabled.

8. International Transfers

Egentify is headquartered in the United States. Your information may be transferred to, and processed in, countries other than the country in which you reside. We implement standard contractual clauses and other safeguards to ensure your data receives an equivalent level of protection.

9. Children's Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information immediately.

10. Third-Party Services

The Service may contain links to third-party websites or integrations. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing them with any information.

11. Changes to Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have any questions or concerns about our Privacy Policy or data practices, please contact us at: