Egentify vs Gorgias

Same channels. 
A fraction of the price. 

Egentify gives Shopify and WooCommerce stores the same chat, ticketing, and automation Gorgias does, without the $0.90+ per-resolution AI fees, with voice AI included, and a free forever plan.

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At a glance

Where we differ.

Both platforms run chat, email, and automation for ecommerce stores. The differences come down to pricing, voice, and how AI works.

Egentify
  • ✓ Flat-rate plans — no per-resolution fees
  • ✓ Free forever (50 conversations/mo, no card)
  • ✓ Voice AI included on Growth & Scale
  • ✓ AI takes real action via Shopify / Woo API
  • ✓ Live in 5 min on Shopify and WooCommerce
Gorgias
  • × AI Agent $0.90-$1.00 per resolution on top of plan
  • × No free plan — and Starter ($10/mo) has no AI; cheapest AI-capable tier is Basic at $50/mo
  • × No voice AI — Gorgias Voice is human-agent telephony only
  • ✓ Mature ticketing UI for large support orgs
  • ✓ Bigger app marketplace, more macros

Real-world cost

Real cost at 2,000 conversations a month.

Pulled from public pricing pages. Tickets and conversations are roughly equivalent units.

Egentify Scale
$399/mo
  • 2,000 conversations included
  • Voice AI — 500 minutes included
  • SSO, analytics export
  • No per-resolution fees
$399 / mo flat
Gorgias Pro + AI
~$1,800/mo
  • Pro plan — $300/mo for 2,000 tickets
  • + AI Agent — $1.00 per resolution (monthly billing)
  • Assuming 1,500 AI resolutions: +$1,500/mo
  • No voice AI — phone is human-agent only
~$1,800 / mo & up

Public pricing as of May 2026. Gorgias prices shown are monthly billing rates. Egentify is always flat. See our full pricing.

Feature by feature

The full picture.

Feature
Egentify
Gorgias
Channels
Chat widget
Email and ticketing
Voice / phone AI agent
Phone for human agents
AI capabilities
Refund processing via Shopify / Woo API
Order lookup and tracking
Live product / catalog search
Automatic customer recognition
Workflow
AI takes real action (not just deflect)
Resolves before ticketing
Shopify integration
WooCommerce integration
Per-store team access
Pricing
Free plan (no card)
Flat-rate (no per-resolution fees)
Starting price
Free
$50/mo + $1.00/res
Fully supported Partial Not available

FAQ

Common comparison questions.

Specific question about a Gorgias feature or migration? Send a note and we'll answer it.

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01 Is egentify a Gorgias alternative?

Yes. Egentify is an AI customer service platform built for Shopify and WooCommerce, the same channels Gorgias serves. The key differences are flat-rate pricing (no $0.90+ per AI resolution), built-in voice AI included on Growth and Scale plans, and a permanent free tier of 50 conversations a month.

02 How does Gorgias pricing actually work?

Gorgias has a Helpdesk plan at monthly billing rates: Starter $10/mo for 50 tickets + $0.40 per add'l (no AI), Basic $50/mo for 300 tickets, Pro $300/mo for 2,000 tickets, Advanced $750/mo for 5,000 tickets. AI Agent is a separate add-on at $1.00 per auto-resolution. So a 2,000-ticket store on Pro with 1,500 AI auto-resolutions pays ~$300 + $1,500 = ~$1,800/mo before any add-ons. Egentify Scale is $399/mo flat for 2,000 conversations.

03 Does Gorgias have AI voice support?

No. Gorgias offers a Voice product for routing phone calls to human agents, but their AI Agent is text-only. It auto-resolves chat and email, not phone calls. Egentify includes a true voice AI agent on Growth ($149/mo, 100 minutes) and Scale ($399/mo, 500 minutes). The AI takes calls, looks up orders, and processes refunds on the phone the same way the chat AI does in text.

04 Can I migrate from Gorgias to egentify?

Yes. Install egentify on your Shopify or WooCommerce store, point your support email forwarding to your egentify address, and configure your AI agent. There's no required data import. Egentify reads your products, orders, and policies live from the storefront. Most teams run both side-by-side for a week, then turn off Gorgias.

05 Does egentify have ticketing like Gorgias?

Yes. Tickets are auto-created when the AI escalates, when an email comes in, or when a customer asks for a human. Each ticket includes the full conversation, AI confidence score, and suggested resolution. Status, priority, assignment, internal notes, and customer email replies all work the same as a traditional helpdesk.

06 What does Gorgias do better than egentify?

Honest answer: Gorgias has a deeper macro / canned response library, a larger app marketplace, and more mature multi-channel routing for big support orgs. If you have 20+ agents and primarily need a polished helpdesk UI for human-driven support, Gorgias is more battle-tested. If you want an AI agent that takes real action on your store and pricing that doesn't compound with volume, egentify is the simpler fit.

07 Is the chat widget similar to Gorgias Chat?

Yes. Same placement (bottom-right corner), same lazy-load pattern, same brand customization. The difference is what powers it. Egentify's widget is backed by an AI agent that takes real action through the Shopify or WooCommerce API, not a chat-only or chat-then-deflect bot.

08 Does egentify integrate with Klaviyo and other Shopify apps?

Yes. Egentify is read-and-act through the Shopify Admin API, so it doesn't conflict with Klaviyo, Loop Returns, ReCharge, Judge.me, or other Shopify ecosystem apps. Gorgias also integrates with these; the difference is in the pricing model, not app coverage.

Try egentify free. Keep Gorgias as long as you want.

50 conversations a month, free forever. Most teams run both side-by-side for a week, then switch.

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