Question 1

Is egentify a Gorgias alternative?

Accepted Answer

Yes. Egentify is an AI customer service platform built for Shopify and WooCommerce, the same channels Gorgias serves. The key differences are flat-rate pricing (no $0.90+ per AI resolution), built-in voice AI included on Growth and Scale plans, and a permanent free tier of 50 conversations a month.

Question 2

How does Gorgias pricing actually work?

Accepted Answer

Gorgias has a Helpdesk plan at monthly billing rates: Starter $10/mo for 50 tickets + $0.40 per add'l (no AI), Basic $50/mo for 300 tickets, Pro $300/mo for 2,000 tickets, Advanced $750/mo for 5,000 tickets. AI Agent is a separate add-on at $1.00 per auto-resolution. So a 2,000-ticket store on Pro with 1,500 AI auto-resolutions pays ~$300 + $1,500 = ~$1,800/mo before any add-ons. Egentify Scale is $399/mo flat for 2,000 conversations.

Question 3

Does Gorgias have AI voice support?

Accepted Answer

No. Gorgias offers a Voice product for routing phone calls to human agents, but their AI Agent is text-only. It auto-resolves chat and email, not phone calls. Egentify includes a true voice AI agent on Growth ($149/mo, 100 minutes) and Scale ($399/mo, 300 minutes). The AI takes calls, looks up orders, and processes refunds on the phone the same way the chat AI does in text.

Question 4

Can I migrate from Gorgias to egentify?

Accepted Answer

Yes. Install egentify on your Shopify or WooCommerce store, point your support email forwarding to your egentify address, and configure your AI agent. There's no required data import. Egentify reads your products, orders, and policies live from the storefront. Most teams run both side-by-side for a week, then turn off Gorgias.

Question 5

Does egentify have ticketing like Gorgias?

Accepted Answer

Yes. Tickets are auto-created when the AI escalates, when an email comes in, or when a customer asks for a human. Each ticket includes the full conversation, AI confidence score, and suggested resolution. Status, priority, assignment, internal notes, and customer email replies all work the same as a traditional helpdesk.

Question 6

What does Gorgias do better than egentify?

Accepted Answer

Honest answer: Gorgias has a deeper macro / canned response library, a larger app marketplace, and more mature multi-channel routing for big support orgs. If you have 20+ agents and primarily need a polished helpdesk UI for human-driven support, Gorgias is more battle-tested. If you want an AI agent that takes real action on your store and pricing that doesn't compound with volume, egentify is the simpler fit.

Question 7

Is the chat widget similar to Gorgias Chat?

Accepted Answer

Yes. Same placement (bottom-right corner), same lazy-load pattern, same brand customization. The difference is what powers it. Egentify's widget is backed by an AI agent that takes real action through the Shopify or WooCommerce API, not a chat-only or chat-then-deflect bot.

Question 8

Does egentify integrate with Klaviyo and other Shopify apps?

Accepted Answer

Yes. Egentify is read-and-act through the Shopify Admin API, so it doesn't conflict with Klaviyo, Loop Returns, ReCharge, Judge.me, or other Shopify ecosystem apps. Gorgias also integrates with these; the difference is in the pricing model, not app coverage.

Same channels.
A fraction of the price.

Where we differ.

Real cost at 2,000 conversations a month.

The full picture.

Common comparison questions.

Try egentify free.
Keep Gorgias as long as you want.

Same channels. A fraction of the price.