Legal Documents
These Terms of Service govern your use of the Egentify platform and related services. By using our platform, you agree to these terms in full.
Last updated: April 26, 2026
By accessing or using Egentify (the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and references to "you" or "Customer" include both you and that organization.
These Terms govern all use of the Service. By creating an account, configuring an integration, or sending a message through the Service, you accept these Terms in full.
We grant you a non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms. You are responsible for maintaining the security of your account credentials, all activity that occurs under your account, and ensuring that anyone you authorize to access the Service complies with these Terms. You must be at least 18 years old to use the Service.
You may not (a) sublicense, resell, or otherwise commercially exploit the Service except as expressly permitted; (b) reverse engineer or attempt to extract the source code of the Service; (c) use the Service to build a competing product; or (d) circumvent any usage limits or technical protections.
You retain all right, title, and interest in Customer Data. By using the Service, you grant us a worldwide, royalty-free license to use Customer Data solely to provide, maintain, and improve the Service for you. We do not use Customer Data to train AI models for general use, and we do not sell or rent Customer Data to third parties.
You are responsible for the accuracy, quality, and legality of Customer Data and for ensuring you have all necessary rights, consents, and permissions to share it with the Service. You are responsible for compliance with applicable privacy laws (including the CCPA, CPRA, and state equivalents) with respect to End Users whose data passes through the Service. A Data Processing Agreement is available on request for enterprise customers.
The Service uses artificial intelligence to respond to End Users and execute actions you have authorized, including looking up orders, processing refunds, applying discount codes, and creating tickets. You acknowledge that:
We provide the Service on a best-efforts basis to maintain accuracy but do not warrant that AI outputs will be error-free.
Voice AI is provided via third-party telephony and voice infrastructure providers. By default, inbound calls handled by Voice AI may be recorded for quality assurance, transcript storage, and AI improvement, and a recording-consent disclosure is announced at the start of each call.
You are solely responsible for:
We may disable Voice AI for any account where misuse threatens compliance.
We use the following categories of sub-processors to deliver the Service: cloud hosting and database providers, AI model providers, voice telephony providers, email delivery providers, payment processors, and the commerce platforms you connect (such as Shopify or WooCommerce).
A current list of named sub-processors is available on request. We will provide reasonable notice of material changes to our sub-processor list. By using the Service, you consent to our use of these sub-processors. Each sub-processor is bound by appropriate data protection and confidentiality obligations.
Fees are charged in U.S. dollars based on the subscription plan you selected at checkout. Unless you cancel, your subscription will automatically renew at the end of each billing cycle (monthly or annual) at the then-current rate, and we will charge your payment method on file. We will email you a renewal reminder at least 7 days before each renewal.
You may cancel auto-renewal at any time from your billing settings. Cancellation takes effect at the end of your current billing cycle; you retain access through the period you have already paid for. We do not provide refunds for partial billing periods unless required by applicable law.
If your payment fails, we may suspend or terminate the Service after providing reasonable notice and an opportunity to update your payment method. You are responsible for all applicable taxes other than taxes on our income.
You agree not to use the Service to:
We may suspend or terminate your account immediately for violations of this section.
The Service, including all underlying technology, software, models, designs, branding, and documentation, is and remains the exclusive property of Egentify and its licensors, protected by U.S. and international intellectual property laws. Nothing in these Terms grants you any rights in the Service except the limited license granted in Section 3.
You retain all rights in Customer Data. If you provide us with feedback or suggestions about the Service, you grant us a perpetual, worldwide, royalty-free license to use that feedback for any purpose without obligation to you. You may not use our trademarks, logos, or trade dress without our prior written consent.
"Confidential Information" means any non-public information that one party discloses to the other, marked or reasonably understood to be confidential, including business plans, pricing, technology, and Customer Data. Each party agrees to protect the other's Confidential Information with the same degree of care it uses for its own confidential information (and at minimum reasonable care), and to use Confidential Information only as needed to perform under these Terms.
These obligations do not apply to information that (a) is or becomes publicly available without breach of these Terms; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) must be disclosed under legal compulsion (with prompt notice to the disclosing party where lawful).
We target high availability of the Service but do not commit to a specific uptime guarantee in these Terms. Service Level Agreements are available to enterprise customers under separate agreement.
We may from time to time make features available on a beta, preview, or trial basis ("Beta Features"). Beta Features are provided AS IS, may be modified or discontinued at any time, and are not subject to the same warranties or obligations as the generally available Service. Use of Beta Features is at your own risk.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR FIT FOR ANY PARTICULAR PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EGENTIFY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EGENTIFY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO EGENTIFY UNDER THESE TERMS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limits apply regardless of the legal theory of liability and even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless Egentify, its affiliates, officers, employees, and agents from any third-party claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Data; (b) your use or misuse of the Service; (c) your communications with End Users, including refunds processed by the AI Agent under your configured rules; (d) your violation of any law, including telecommunications, recording, anti-spam, or privacy laws; or (e) your breach of these Terms.
We agree to defend, indemnify, and hold you harmless from any third-party claim alleging that the Service, used in accordance with these Terms, infringes a U.S. patent, copyright, or trademark of a third party. Our obligation is conditioned on your providing prompt notice of the claim, allowing us sole control of the defense and settlement, and reasonably cooperating. If we determine the Service is or may be the subject of an infringement claim, we may, at our option, modify the Service, obtain a license, or terminate the affected portion and refund prepaid unused fees.
Either party may terminate these Terms for material breach if the breach is not cured within 30 days of written notice. We may suspend or terminate your account immediately if you violate Sections 6, 7, or 10 (compliance and acceptable use). You may cancel your subscription at any time as described in Section 9.
Upon termination or expiration, your right to access the Service ends immediately. We will preserve Customer Data in production for 45 days after termination to allow you to export it via the dashboard. After 45 days, we will delete Customer Data from production systems. Backups containing your data are purged within 90 days of deletion. Some metadata necessary for billing, audit, or legal compliance may be retained longer as required by law.
Sections that by their nature should survive termination (including Sections 11, 14, 15, 16, and 18) will survive.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the seat of arbitration in Wilmington, Delaware. Any arbitration will be conducted on an individual basis and not as a class, collective, or representative action. Either party may seek injunctive relief in a court of competent jurisdiction for actual or threatened infringement of intellectual property rights.
We may modify these Terms at any time by posting an updated version. We will provide at least 30 days' notice of material changes by email or in-product notification. Your continued use of the Service after the effective date constitutes acceptance.
Neither party will be liable for any failure to perform due to causes beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network or telecommunications failures, or shortages of transportation, fuel, energy, labor, or materials.
These Terms, together with the Privacy Policy and any Order, are the entire agreement between you and Egentify regarding the Service. If any provision is unenforceable, the remaining provisions will remain in full effect. Neither party may assign these Terms without the other's prior written consent, except that Egentify may assign in connection with a merger, acquisition, or sale of substantially all assets. Notices to Egentify must be sent to legal@egentify.com.
For information on how we handle data, please see our Privacy Policy.