Legal Documents
These Terms of Service govern your use of the Egentify platform and related services. By using our platform, you agree to these terms in full.
Last updated: February 15, 2026
By accessing or using Egentify, you agree to be bound by these Terms of Service and our Privacy Policy. If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have the authority to bind that organization to these Terms.
"Service" refers to the AI-native support infrastructure provided by Egentify, including voice, chat, and ticketing automation. "Customer Data" means any data, information, or material provided or submitted by you to the Service in the course of using the Service.
We grant you a non-exclusive, non-transferable, revocable license to access and use Egentify strictly in accordance with these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You acknowledge that our agents utilize artificial intelligence. While we strive for high accuracy, AI outputs can sometimes be incorrect or biased. You agree that Egentify is not liable for specific autonomous actions taken by the AI, and you have the ability to override or supervise all AI-generated tickets and chats.
Egentify and its original content, features, and functionality are and will remain the exclusive property of Egentify and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Certain aspects of the Service may be provided for a fee. You agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.
You may use the Service only for lawful purposes. You agree not to use the Service: In any way that violates any applicable national or international law; For the purpose of exploiting or harming minors; or To transmit any unsolicited promotional material or "spam."
Each party agrees to maintain the confidentiality of the other party's proprietary information and not to disclose it to third parties without prior written consent, except as required by law or to provide the Services.
In no event shall Egentify be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
You agree to defend, indemnify, and hold harmless Egentify and its licensee and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
These Terms shall be governed and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
These Terms constitute the entire agreement between you and Egentify. If any provision is found to be unenforceable, the remaining provisions will remain in full effect. You grant Egentify the right to use your company name and logo for promotional purposes as a customer of the Service.
Questions about these Terms? Email Legal Team