Built for WooCommerce
Install the plugin, connect with one click, and let an AI agent answer customer questions, look up orders, and process refunds, all through the WooCommerce REST API.
Setup
Upload the WordPress plugin from your WP admin or download from the WordPress.org plugin directory. One click activates it on your site.
Click "Connect to egentify" inside the plugin. The store generates a secure install code and exchanges it for API credentials automatically. No copying keys.
Match the chat widget to your brand in the dashboard, then flip the toggle. The chat appears on your storefront with no theme edits, no shortcodes. Voice and email work the moment connect finishes.
What the AI accesses
Through the WooCommerce REST API — read what it needs, write what you authorize.
Titles, variations, prices, stock levels, descriptions, images, and attributes. The AI searches by name, color, size, or any attribute customers ask about.
Lookup by order number or email. Status, tracking, shipping addresses, line items, and fulfillment progress. The AI tells customers where their package is.
Recognized returning customers see personalized answers grounded in their order history, billing address, and past purchases.
The AI submits real refund requests via the WooCommerce REST API, applies your store's refund policy, and escalates anything outside your threshold.
Shipping, returns, and FAQ pages are read live from your WordPress content and answered in natural language. No more copy-pasting walls of text.
When configured, the AI can apply WooCommerce coupon codes and build a manual order on the customer's behalf, handling pricing and add-to-cart actions inside the conversation.
All access is read-and-act through the WooCommerce REST API · No sync, no cache lag
WooCommerce-native scenarios
AI matches the order via the WC REST API, pulls live shipment status, and shares carrier + ETA inline. Updates as the order moves.
AI checks return eligibility against your store policy, validates the order line items, creates a refund through POST /orders/{id}/refunds, and emails the label.
AI queries WooCommerce product variations and returns matching SKUs with stock status, price, and a direct add-to-cart link.
AI assembles selected products into a WooCommerce manual order, applies the customer's email, and sends them a hosted checkout link.
FAQ
Don't see your question? Send a note and we'll answer it personally.
Get in touchDownload the egentify plugin (free) and upload it through your WordPress admin under Plugins → Add New → Upload Plugin. Activate it, click "Connect to egentify" inside the plugin settings, and you're live in about 5 minutes total.
WordPress 6.0+ and WooCommerce 7.0+. The plugin is tested on every minor release of both. We also support WooCommerce running on WordPress Multisite and WooCommerce Subscriptions.
Read access to products, orders, customers, and shipping zones. Write access to refunds, coupons, and manual orders (so the AI can take real action). The plugin generates a scoped API key pair on connect, and you can revoke it anytime from WP admin.
Yes. The AI submits real refund requests via the WooCommerce REST API. You set the threshold. Refunds under that limit auto-process. Anything above escalates to your team for one-click approval.
No. The chat widget is loaded lazily as a separate iframe and never blocks your storefront's main thread. The widget script is ~12KB gzipped and async-loaded after page interactive.
Yes. egentify reads through the standard WooCommerce REST API, so it works with most WooCommerce extensions including Subscriptions, Bookings, Memberships, and Stripe/PayPal payment gateways. We don't conflict with existing plugins.
Yes. The plugin adds a setting to load the widget site-wide, on a specific page template, or via a shortcode for fine-grained placement. Useful if you want chat on your blog or knowledge base alongside your shop.
Yes. Each WooCommerce store is its own project in egentify with isolated data, separate AI configuration, and independent billing. Perfect for brands running multiple Woo sites or WordPress Multisite installations.
50 conversations a month, free forever. No card required.
Upgrade only when you outgrow it.