Tidio alternatives
Merchants usually start this search when Lyro's conversation bundles stop scaling (the 500-conversation tier is $350/mo, plus the Growth plan for native Shopify actions). Here are six options for ecommerce support in 2026.
Short answer
Outgrowing Lyro's bundles? Egentify is the step up to an AI that acts on orders at a flat rate. If you want a fuller helpdesk around the AI, Gorgias is the ecommerce-native choice.
AI agent that acts, flat-rate
Best for Stores that want tickets resolved end to end at a predictable price.
Full disclosure: this is us. Egentify is an AI support agent for Shopify and WooCommerce that resolves tickets instead of deflecting them: order lookups, refunds, address changes, and product recommendations over chat, voice, and email. Every plan is flat-rate with no per-resolution fees, and voice AI is included on Growth and Scale.
Pricing Free forever (50 conversations/mo), then $39 to $399 flat
Start freeEcommerce helpdesk with AI assist
Best for Teams that want a classic helpdesk workflow with AI as a helper.
A helpdesk built specifically for ecommerce, with strong macros and deep Shopify integrations. Its AI Agent is billed per resolution on top of ticket-volume plans, so costs scale with success.
Pricing $50/mo + $1.00/res
Egentify vs Gorgias: full comparisonPremium messaging platform with Fin AI
Best for SaaS-scale teams that live in one messaging platform all day.
A polished, deep messaging suite. As a seat-based inbox it is excellent; the cost question arrives when you want AI at volume, since Fin bills separately for every resolution on top of the seats. Suits SaaS-scale teams more than lean ecommerce operations.
Pricing $29/seat + $0.99/res
Egentify vs Intercom: full comparisonEnterprise support suite
Best for Enterprises that need every channel and deep process control.
The enterprise standard, with a vast app ecosystem and every channel imaginable. Setup is heavier than ecommerce-native tools, and costs grow with agent seats and AI add-ons.
Visit ZendeskMulti-brand shared inbox
Best for Small teams running several storefronts from one simple inbox.
A lightweight helpdesk popular with small ecommerce teams running several storefronts from one inbox. AI features are lighter than agent-first platforms.
Visit Re:amazeEcommerce helpdesk with self-service
Best for Stores that want shoppers to self-serve before ever chatting.
An ecommerce-focused helpdesk known for its customer self-service portal, letting shoppers resolve common requests without a conversation.
Visit RichpanelMore roundups: best Gorgias alternatives best Intercom alternatives
Pricing shown for Gorgias, Tidio, and Intercom reflects their published rates as of our last review (2026-05); see each side-by-side comparison for the detailed math. Platforms without figures are listed neutrally; verify current pricing with the vendor.
Do the math
Drag to your monthly volume. Same verified rates as our pricing page, Tidio included.
At 500 conversations, the cheapest alternative runs $409/mo. Egentify Growth is $149. That's $260/mo back.
Estimates, not quotes. Assumes ~75% of conversations resolved by AI and a 5-seat team on Intercom Advanced ($29-$139/seat). Tidio estimated at the ~$0.70/conversation rate of its published 500-conversation Lyro tier, plus the Growth plan. Competitor pricing last reviewed 2026-05.
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Get in touch50 conversations a month, free forever. No card, no sales call.