Built for Shopify
Install from the Shopify App Store, sync your catalog, and let an AI agent answer customer questions, look up orders, and process refunds, all through the Shopify API.
Setup
One-click install. Authorize the read/write scopes Egentify needs (orders, products, customers, refunds). No code, no plugin upload.
Set the agent's name, voice, refund threshold, and escalation rules. Egentify reads your products, orders, and policies live from Shopify. No catalog import needed.
Match the chat widget to your brand in the dashboard, then flip the toggle. The chat appears on your storefront with no theme edits, no script tags. Voice and email work the moment connect finishes.
Install the Egentify Shopify app from the Shopify App Store.
What the AI accesses
Through the Shopify Admin API — read what it needs, write what you authorize.
Titles, variants, prices, inventory levels, descriptions, images. The AI searches by name, color, size, or any attribute customers ask about.
Lookup by order number or email. Status, tracking, shipping addresses, line items, fulfillment progress. The AI tells customers where their package is.
Recognized returning customers see personalized answers grounded in their order history, addresses, and preferences.
The AI submits real refund requests via the Shopify Admin API, applies your store's refund policy, and escalates anything outside your threshold.
Shipping, returns, and FAQ pages are read live from your store and answered in natural language. No more copy-pasting walls of text.
The AI looks up orders, verifies the customer, and shares live fulfillment status and carrier tracking pulled straight from Shopify.
All access is read-and-act through the Shopify Admin API · No sync, no cache lag
Shopify-native scenarios
AI matches the order, pulls live tracking from Shopify Fulfillment, and shares carrier + ETA inline. Updates as the order moves.
AI checks Shopify return eligibility, validates against your store policy, creates the return request, and emails the label, all through the Shopify API.
AI queries Shopify Search and returns matching variants with stock status, price, and a direct add-to-cart link.
AI reads your live Shopify store policies and pages and answers in plain language, always matching your current published policy.
FAQ
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