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The Egentify WooCommerce plugin connects your store using a secure OAuth flow — so you never need to manually copy or paste API keys. Once connected, Egentify automatically provisions access to your store and deploys your AI support agent to your storefront.

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Requirements

Before installing, confirm your environment meets the following minimums:
  • PHP 7.4 or higher
  • WordPress 6.4 or higher
  • WooCommerce 8.0 or higher
  • An Egentify account (free to create at egentify.com)

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Install the plugin

1

Open the WordPress plugin directory

In your WordPress admin, go to Plugins > Add New Plugin.
2

Search for the plugin

Type Egentify for WooCommerce in the search box and click Install Now when the plugin appears.
3

Activate the plugin

Once installation finishes, click Activate plugin. An Egentify item appears in your WordPress sidebar.

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Connect your store

1

Open the Egentify dashboard

In your WordPress sidebar, click Egentify to open the plugin dashboard.
2

Start the OAuth flow

Click Connect to Egentify. You’ll be redirected to egentify.com to authorize the connection.
3

Sign in to Egentify

Sign in to your existing Egentify account or create a new one — it only takes a moment.
4

Confirm the connection

Review the permissions and click Authorize. You’ll be redirected back to your WordPress admin. Egentify automatically provisions the access it needs and the chat widget is now live on your storefront.

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Widget settings

You can customize the look and behavior of the chat widget from WP Admin > Egentify > Widget Settings — no code changes required. The settings take effect immediately and do not require you to reconnect your store.
SettingOptionsNotes
Primary colorHex valueSets the widget’s accent color to match your brand
Widget positionbottom-right / bottom-leftWhere the widget launcher appears on screen
Offset X0–200 pxHorizontal distance from the screen edge
Offset Y0–200 pxVertical distance from the screen edge
Window corner radius0–30 pxControls the roundness of the chat window corners
Welcome textUp to 300 charactersDisplayed in the widget header; supports the {{agent_name}} placeholder
Starter buttonsUp to 4 buttons, 40 characters eachPre-filled prompts shown to customers before they type
Auto-injectOn by defaultAutomatically adds the widget to every storefront page

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Advanced: using a shortcode

If you prefer to place the chat widget on specific pages rather than every page, disable Auto-inject in Widget Settings and use the [egentify_chat_widget] shortcode instead: 
[egentify_chat_widget]
Paste this shortcode into the content of any page or post in the WordPress editor. The widget renders only on pages where the shortcode is present, giving you full control over its placement.

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Disconnecting

To unlink your store, go to WP Admin > Egentify and click Disconnect. This immediately revokes the WooCommerce REST API key, removes the chat widget from your storefront, and unlinks the store from your Egentify project. Your Egentify project and its configuration are preserved — you can reconnect the same store at any time.
The plugin sends a weekly heartbeat to Egentify to confirm the connection is healthy. If Egentify reports that the connection is no longer valid, the plugin automatically disconnects and you will need to reconnect your store.