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Installing the Egentify plugin puts an AI support agent on your WooCommerce storefront that answers product questions, looks up orders, and handles returns and refunds. It reads your live products, pages, and policies on every conversation, so there is nothing to import or keep in sync. The plugin connects through a secure OAuth flow, so you never copy or paste API keys. Once connected, Egentify provisions the access it needs and the chat widget goes live on your storefront.

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Requirements

Before installing, confirm your environment meets the following minimums:
  • PHP 7.4 or higher
  • WordPress 6.4 or higher
  • WooCommerce 8.0 or higher
  • An Egentify account (free to create at egentify.com)

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Install the plugin

1

Open the WordPress plugin directory

In your WordPress admin, go to Plugins > Add Plugin.
2

Search for the plugin

Search for Egentify. The plugin is listed as AI Chatbot & Helpdesk Agent for WooCommerce by Egentify. Click Install Now.
3

Activate the plugin

Once installation finishes, click Activate plugin. An Egentify item appears in your WordPress sidebar.

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Connect your store

1

Open the Egentify dashboard

In your WordPress sidebar, click Egentify to open the plugin dashboard.
2

Start the OAuth flow

Click Connect to Egentify. You’ll be redirected to egentify.com to authorize the connection.
3

Sign in to Egentify

Sign in to your existing Egentify account or create a new one. It only takes a moment.
4

Confirm the connection

Review the permissions and click Authorize. You’ll be redirected back to your WordPress admin. Egentify automatically provisions the access it needs and the chat widget is now live on your storefront.

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Widget settings

Open Egentify in your WordPress sidebar and scroll to the Widget Settings section. No code changes required, and the settings take effect immediately without reconnecting your store.

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Advanced: using a shortcode

If you prefer to place the chat widget on specific pages rather than every page, turn off Auto Inject Widget in Widget Settings and use the [egentify_chat_widget] shortcode instead:
Paste this shortcode into the content of any page or post in the WordPress editor. The widget renders only on pages where the shortcode is present, giving you full control over its placement.

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Disconnecting

To unlink your store, go to WP Admin > Egentify and click Disconnect. This immediately revokes the WooCommerce REST API key, removes the chat widget from your storefront, and unlinks it from Egentify. Your Egentify store and its configuration are preserved, so you can reconnect the same storefront at any time.
The plugin sends a weekly heartbeat to Egentify to confirm the connection is healthy. If Egentify reports that the connection is no longer valid, the plugin automatically disconnects and you will need to reconnect your store.