# Egentify

> AI-native customer support for Shopify and WooCommerce merchants. Handle chat, voice, and email — without human intervention.

## Docs

- [What Egentify's AI Agent Can Do for Your Customers](https://egentify.com/docs/agent/capabilities.md): Egentify's AI agent executes real commerce actions — not just Q&A. See the full list of actions available across chat, voice, and email channels.
- [Add Egentify's Chat Widget to Your Storefront Today](https://egentify.com/docs/agent/chat-widget.md): Embed the Egentify chat widget on your storefront with a script tag or via the Shopify and WooCommerce integrations — no coding required for platform users.
- [Handle Support Emails Automatically with Egentify](https://egentify.com/docs/agent/email.md): Forward your support email address to Egentify and let your AI agent triage, draft, or automatically reply to incoming customer emails.
- [Egentify AI Agent: Chat, Voice, and Email Support](https://egentify.com/docs/agent/index.md): Egentify's AI agent handles customer support across chat, voice, and email — executing real actions like refunds, order lookups, and cart management.
- [Add AI Voice Support to Your Online Store with Egentify](https://egentify.com/docs/agent/voice.md): Set up AI-powered phone and web call support for your store. Egentify voice agents handle order questions, product search, and customer verification.
- [Customize Your AI Agent's Behavior and Capabilities](https://egentify.com/docs/configuration/agent-settings.md): Configure your AI agent's name, persona instructions, refund policy, escalation rules, and which capabilities are enabled for your store.
- [Egentify Plans, Pricing, and Billing Management](https://egentify.com/docs/configuration/billing.md): Compare Egentify's flat-rate plans, understand conversation limits and overages, and manage your subscription from the billing dashboard.
- [Egentify Configuration: Agent, Widget, Team, and Billing](https://egentify.com/docs/configuration/index.md): Customize your Egentify AI agent's behavior, chat widget appearance, team access roles, and billing plan — all from the dashboard.
- [Manage Team Members and Roles in Your Egentify Workspace](https://egentify.com/docs/configuration/team-roles.md): Invite team members, assign the right role for each person, and control who can access tickets, settings, and billing in Egentify.
- [Customize the Egentify Chat Widget for Your Brand](https://egentify.com/docs/configuration/widget-customization.md): Match Egentify's chat widget to your brand — adjust colors, position, corner radius, welcome text, and quick-reply starter buttons.
- [How Egentify's Live-Query AI Agent Works Under the Hood](https://egentify.com/docs/get-started/how-it-works.md): Understand Egentify's live-query architecture: the AI reads your store data on every conversation, so it always has accurate product and order information.
- [Get Started with Egentify: AI Support for Your Store](https://egentify.com/docs/get-started/index.md): Egentify adds an AI support agent to your Shopify or WooCommerce store. Learn how to connect your store and start handling customer requests automatically.
- [Get Up and Running with Egentify in Under 5 Minutes](https://egentify.com/docs/get-started/quickstart.md): Connect your Shopify or WooCommerce store to Egentify and have a live AI support agent answering customer questions on your storefront in minutes.
- [Frequently Asked Questions About Egentify AI Support](https://egentify.com/docs/help/faq.md): Answers to the most common questions about Egentify AI agent, pricing plans, integrations, data handling, language support, and capabilities.
- [Egentify Help Center: FAQs and Troubleshooting Guide](https://egentify.com/docs/help/index.md): Find answers to common questions about Egentify features, pricing, and integrations, or troubleshoot issues with your AI support agent.
- [Troubleshooting Common Egentify Issues and Errors](https://egentify.com/docs/help/troubleshooting.md): Step-by-step guidance for fixing common issues with Egentify's chat widget, AI responses, integrations, voice calls, and email forwarding.
- [Connect Egentify to Your Shopify or WooCommerce Store](https://egentify.com/docs/integrations/index.md): Egentify integrates natively with Shopify and WooCommerce. Choose your platform to connect your store and get your AI support agent live in minutes.
- [Connect Egentify to Your Shopify Store — No Coding](https://egentify.com/docs/integrations/shopify.md): Install the Egentify app from the Shopify App Store, connect your store, and deploy your AI support agent on your storefront — no coding required.
- [Connect Egentify to Your WooCommerce Store — No Coding](https://egentify.com/docs/integrations/woocommerce.md): Install the Egentify for WooCommerce plugin, connect your store with a secure OAuth flow, and deploy your AI support agent in minutes.
- [Egentify Ticketing: Built-In Support Ticket Management](https://egentify.com/docs/ticketing/index.md): Egentify includes a built-in ticketing system. The AI triages and routes tickets automatically, and your team handles escalations from one unified inbox.
- [Manage and Respond to Support Tickets in Egentify Inbox](https://egentify.com/docs/ticketing/managing-tickets.md): View, filter, assign, and reply to support tickets from the Egentify unified inbox. Use AI-generated draft replies to respond faster.
- [Take Order Actions Directly from Egentify Support Tickets](https://egentify.com/docs/ticketing/order-actions.md): Refund, reship, change the shipping address, or cancel an order without leaving the ticket view. All actions sync to your Shopify or WooCommerce store.