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The Egentify chat widget is customizable to match your storefront without any code changes. Adjust colors, positioning, welcome messaging, and quick-reply buttons so it feels native to your store.

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Where to customize

Settings are split across two places.Colors, position, and spacing are in your Shopify admin under Online Store > Themes > Customize > App Embeds, in the Chat widget entry.Assistant name, welcome message, and starter buttons are in the Egentify app in your Shopify admin, under the Settings tab.

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Colors, position, and spacing

Both platforms expose the same five settings. The labels differ slightly.
The radius applies to the chat window only. The launcher button stays circular whatever you set.
If the launcher collides with a sticky cart button or a cookie banner, raise the bottom offset rather than moving the widget to the other corner. Adding 60 to 80 px usually clears it.

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Assistant name and avatar

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Welcome message

The welcome message is the first thing customers see when they open the widget. Use the {{agent_name}} placeholder to insert your assistant’s name automatically:
Keep it under 300 characters.

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Starter buttons

Starter buttons sit below the welcome message the first time a customer opens an empty chat, giving one-tap shortcuts to common requests. You can configure up to 4 buttons, each up to 40 characters. Examples:
  • Track my order
  • Return an item
  • Product question
  • Talk to a person
Choose labels that reflect why your customers actually get in touch. Good ones shorten the path to an answer and give the agent useful context from the first message.
Leave all four slots blank to fall back to Egentify’s default buttons.

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WooCommerce: automatic injection

The WooCommerce plugin has an Auto Inject Widget toggle that renders the widget automatically in your theme footer. It is what makes the widget appear without any theme edits. Turn it off if you want to control placement yourself, then drop the widget wherever you need it with the shortcode:
With auto-inject off and no shortcode placed, the widget will not appear on your storefront at all.
Widget settings take effect immediately. No page reload or redeploy needed.