Install and Connect Egentify for Shopify

Installing and connecting Egentify to your Shopify store takes under 5 minutes and requires no coding. Once connected, your AI support agent is live on your storefront and ready to handle customer questions about orders, products, returns, and more.

Install the app

Find Egentify in the Shopify App Store

Open Egentify on the Shopify App Store and click Install.

Review the requested permissions

Shopify displays the permissions Egentify requires before you confirm. The app needs read access to your products, orders, customers, and store content, plus write access to orders so your AI agent can process refunds and update shipping addresses on your behalf.

Confirm installation

Click Install app to confirm. Shopify installs the app and redirects you to the Egentify setup screen inside your Shopify admin.

Connect your store

Initiate the connection

On the Egentify app screen inside your Shopify admin, click Connect to Egentify.

Your store is linked automatically

Egentify creates a new store and links it to your Shopify storefront. You’ll land on your store dashboard where you can configure your AI agent.

Open your theme customizer

In your Shopify admin, go to Online Store > Themes and click Customize on your active theme.

Open App Embeds

Click App Embeds in the left sidebar of the theme editor.

Toggle on the chat widget

Find Chat widget in the list and toggle it on.

Adjust position and offset (optional)

Expand the embed settings to fine-tune the widget’s position and offset values to fit your storefront’s layout.

Save your changes

Click Save in the top-right corner. The widget is now live on your storefront.

Permissions the app uses

Egentify requests only the permissions it needs to answer customer questions and take permitted actions on your behalf.

Permission	Scope	Why Egentify needs it
Products	`read_products`	Looks up product details, variants, pricing, and availability to answer shopper questions
Orders	`read_orders`, `read_all_orders`, `write_orders`	Retrieves order status and history, and creates refunds and updates addresses when a customer requests it
Customers	`read_customers`	Identifies the customer and retrieves their purchase history for personalised support
Content & Policies	`read_content`, `read_legal_policies`	Reads your store’s pages and legal policies (returns, shipping, privacy) so the agent can cite accurate information
Theme	`read_themes`	Reads your active theme to inject the chat widget correctly via the app proxy
App Proxy	`write_app_proxy`	Enables the Egentify widget endpoint to be served through your Shopify storefront domain

Disconnecting

To remove Egentify from your store, go to Shopify Admin > Settings > Apps, find Egentify, and click Uninstall. Uninstalling cancels your subscription, removes the chat widget from your storefront, and revokes Egentify’s access to your store data.

After connecting, configure your AI agent’s name, refund policy, and escalation behavior in Settings inside the Egentify app in your Shopify admin.

​Install the app

​Connect your store

​Enable the chat widget

​Permissions the app uses

​Disconnecting

Install the app

Connect your store

Enable the chat widget

Permissions the app uses

Disconnecting