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Everything about your Egentify setup is configurable from the dashboard, with no code changes required. Adjust how your AI agent behaves, tailor the chat widget to match your brand, control what your team can access, and manage your subscription all from one place.

Agent Settings

Configure your AI agent’s name, instructions, and what customers can do in chat, including cancellations and instant refunds.

Ticketing Settings

Ticket routing and priority, VIP customer thresholds, and how inbound support email is handled.

Widget Customization

Match the chat widget to your brand with custom colors, positioning, welcome text, and quick-reply buttons.

Team & Roles

Invite team members, assign roles, and control access to tickets, settings, and billing.

Billing

Compare plans, understand conversation limits and overages, and manage your subscription.

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Connecting other tools

Your store connection and every third-party integration live on their own tab, under Store Settings > Integrations.

Integrations

Connect your store, then add fulfillment, reviews, and marketing tools to give the agent more to work with.

Customize Your AI Agent's Behavior and Capabilities

Configure your AI agent's name, instructions, and what it is allowed to do in chat, including address changes, cancellations, and instant refunds.

Ticket Routing, VIP Detection, and Email Settings in Egentify

Control how support tickets are assigned and prioritized, flag your highest-value customers automatically, and choose how the AI handles inbound support email.

Customize the Egentify Chat Widget for Your Brand

Match Egentify's chat widget to your brand by adjusting colors, position, corner radius, welcome text, and quick-reply starter buttons.

Manage Team Members and Roles in Your Egentify Workspace

Invite team members, assign the right role for each person, and control who can access tickets, settings, and billing in Egentify.

Egentify Plans, Pricing, and Billing Management

Compare Egentify's flat-rate plans, understand conversation limits and overages, and manage your subscription from the billing dashboard.