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Egentify is an AI-native customer support platform built for Shopify and WooCommerce merchants. Connect your store and Egentify deploys an intelligent agent that answers customer questions, looks up orders, processes refunds, and creates support tickets — all without a knowledge base to build or maintain. Your AI agent queries your store in real time, so it always knows what’s in stock, what an order’s status is, and what your policies say.

Quickstart

Get a live AI support agent on your storefront in about five minutes.

How It Works

Understand Egentify’s live-query architecture and conversation flow.

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What Egentify handles

Egentify covers the full range of customer support interactions that hit your store every day — from pre-sale product questions to post-purchase order management. The AI handles routine requests autonomously and escalates to your team when a human touch is needed.

Chat & Voice

An embedded chat widget on your storefront plus AI phone support — your customers can reach you the way they prefer.

Email Support

Forward your support inbox to Egentify and the AI triages, responds to, and tracks every email thread automatically.

Order Management

The AI looks up orders, provides tracking numbers, initiates refunds, and updates shipping addresses directly in your store.

Ticketing

When escalation is needed, Egentify creates a ticket, notifies your team, and lets any agent take over the conversation from the dashboard.
No knowledge base required — Egentify queries your Shopify or WooCommerce store in real time, so your AI agent always has accurate product and order data.

Get Up and Running with Egentify in Under 5 Minutes

Connect your Shopify or WooCommerce store to Egentify and have a live AI support agent answering customer questions on your storefront in minutes.

How Egentify's Live-Query AI Agent Works Under the Hood

Understand Egentify's live-query architecture: the AI reads your store data on every conversation, so it always has accurate product and order information.