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Everything about your Egentify setup is configurable from the dashboard — no code changes required. Adjust how your AI agent behaves, tailor the chat widget to match your brand, control what your team can access, and manage your subscription all from one place.

Agent Settings

Configure your AI agent’s name, persona, refund policy, escalation rules, and capability toggles.

Widget Customization

Match the chat widget to your brand with custom colors, positioning, welcome text, and quick-reply buttons.

Team & Roles

Invite team members, assign roles, and control access to tickets, settings, and billing.

Billing

Compare plans, understand conversation limits and overages, and manage your subscription.

Customize Your AI Agent's Behavior and Capabilities

Configure your AI agent's name, persona instructions, refund policy, escalation rules, and which capabilities are enabled for your store.

Customize the Egentify Chat Widget for Your Brand

Match Egentify's chat widget to your brand — adjust colors, position, corner radius, welcome text, and quick-reply starter buttons.

Manage Team Members and Roles in Your Egentify Workspace

Invite team members, assign the right role for each person, and control who can access tickets, settings, and billing in Egentify.

Egentify Plans, Pricing, and Billing Management

Compare Egentify's flat-rate plans, understand conversation limits and overages, and manage your subscription from the billing dashboard.