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Egentify’s AI agent is the core of the platform. It does not just answer questions, it takes action. When a customer asks where their order is, the agent looks it up. When they want to return an item, the agent walks them through a refund within the limits you set. When they need a product recommendation, the agent searches your catalog in real time. The same intelligence works across chat, voice, and email, so your customers get consistent support no matter how they reach out.

Chat Widget

Embed a fully functional AI support widget on your storefront in minutes.

Voice

Give customers an AI agent they can call, with no phone staff required.

Email

Route support emails through the AI for automatic triage, drafting, or replies.

Capabilities

See the full list of real commerce actions the AI can execute.

Knowledge

Add house rules and FAQ answers for what your store data does not cover.
Instead of importing your catalogue and policies into something you then have to keep up to date, Egentify queries your store’s live data on every conversation. Product availability, order status, tracking information, and store policies are always pulled fresh, so the agent never gives a customer stale information and you never have to manually sync content. For what your store data does not contain, such as house rules or answers to questions your product pages do not cover, you can add Knowledge.
The AI agent escalates to your team automatically when it can’t resolve a request, when a refund exceeds your configured threshold, or when a customer asks for a human.

Add Egentify's Chat Widget to Your Storefront Today

Embed the Egentify chat widget on your storefront with a script tag or via the Shopify and WooCommerce integrations, with no coding required for platform users.

Add AI Voice Support to Your Online Store with Egentify

Set up AI-powered phone and web call support for your store. Egentify voice agents handle order questions, product search, and customer verification.

Handle Support Emails Automatically with Egentify

Forward your support email address to Egentify and let your AI agent triage, draft, or automatically reply to incoming customer emails.

What Egentify's AI Agent Can Do for Your Customers

Egentify's AI agent executes real commerce actions, not just Q&A. See the full list of actions available across chat, voice, and email channels.

Teach Your AI Agent with Custom Instructions and FAQs

Add house rules and FAQ answers so your AI agent handles common questions your way, without building a knowledge base of products or policies it already reads live.