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Egentify’s AI agent is the core of the platform — it doesn’t just answer questions, it takes action. When a customer asks where their order is, the agent looks it up. When they want to return an item, the agent processes the refund. When they need a product recommendation, the agent searches your catalog in real time. The same intelligence works across chat, voice, and email, so your customers get consistent support no matter how they reach out.

Chat Widget

Embed a fully functional AI support widget on your storefront in minutes.

Voice

Give customers an AI agent they can call — no phone staff required.

Email

Route support emails through the AI for automatic triage, drafting, or replies.

Capabilities

See the full list of real commerce actions the AI can execute.
Instead of a static knowledge base you have to keep up to date, Egentify queries your store’s live data on every conversation. Product availability, order status, tracking information, and store policies are always pulled fresh — so the agent never gives a customer stale information, and you never have to manually sync content.
The AI agent escalates to your team automatically when it can’t resolve a request, when a refund exceeds your configured threshold, or when a customer asks for a human.

Add Egentify's Chat Widget to Your Storefront Today

Embed the Egentify chat widget on your storefront with a script tag or via the Shopify and WooCommerce integrations — no coding required for platform users.

Add AI Voice Support to Your Online Store with Egentify

Set up AI-powered phone and web call support for your store. Egentify voice agents handle order questions, product search, and customer verification.

Handle Support Emails Automatically with Egentify

Forward your support email address to Egentify and let your AI agent triage, draft, or automatically reply to incoming customer emails.

What Egentify's AI Agent Can Do for Your Customers

Egentify's AI agent executes real commerce actions — not just Q&A. See the full list of actions available across chat, voice, and email channels.