# Egentify

> AI customer service platform for Shopify and WooCommerce stores. Egentify is an AI agent that takes real action across chat, voice, and email — looking up orders, processing refunds, searching catalogs, managing carts, and reading store policies — without per-resolution fees or per-seat scaling.

Egentify is built for ecommerce merchants who want autonomous AI customer support that resolves issues instead of deflecting them. It connects directly to Shopify and WooCommerce via their official APIs and answers customer questions with live store data (current inventory, real order status, actual policies), not a knowledge base snapshot.

## Pricing

Flat-rate, no per-resolution fees. Free plan (50 conversations/month) is permanent.

- Free: $0/mo · 50 conversations
- Starter: $39/mo · 250 conversations
- Growth: $149/mo · 1,000 conversations + 100 voice minutes
- Scale: $399/mo · 2,000 conversations + 500 voice minutes
- Enterprise: custom (HIPAA-ready, SSO, dedicated infrastructure)

## What the AI agent can do

- Look up orders, tracking, and shipping status (live from Shopify or WooCommerce)
- Process refunds within merchant-defined policy thresholds
- Search the product catalog and answer pre-purchase questions
- Manage carts (add/remove items, apply discount codes)
- Read store policies and answer policy-based questions
- Recognize returning customers automatically and personalize responses
- Escalate to a human when confidence drops or topic is out of scope
- Handle subscriptions: pause, skip, change frequency, swap products, cancel

## Channels

- Chat widget embedded on the storefront
- Email (forward your support@ address to a dedicated egentify inbox)
- Voice (real phone number with sub-second AI latency on Growth/Scale plans)

## Key pages

- [Home](https://egentify.com/): product overview
- [Blog](https://egentify.com/blog): guides on AI customer support and ecommerce CX ([RSS](https://egentify.com/blog/rss.xml))
- [Pricing](https://egentify.com/pricing): plans, conversation limits, voice minutes
- [Security](https://egentify.com/security): HIPAA-ready architecture, data handling
- [Contact](https://egentify.com/contact): get in touch
- [Shopify integration](https://egentify.com/integrations/shopify): how it works on Shopify
- [WooCommerce integration](https://egentify.com/integrations/woocommerce): how it works on Woo
- [vs Intercom](https://egentify.com/vs/intercom): comparison with Intercom Fin
- [vs Gorgias](https://egentify.com/vs/gorgias): comparison with Gorgias
- [vs Tidio](https://egentify.com/vs/tidio): comparison with Tidio Lyro
- [Privacy](https://egentify.com/privacy): privacy policy
- [Terms](https://egentify.com/terms): terms of service

## Differentiators vs. incumbents

- Flat-rate pricing (no per-resolution fees, no per-seat scaling)
- Live-query architecture (no knowledge base upload required; queries Shopify/Woo on every conversation)
- Voice AI included on Growth and Scale plans at sub-second latency
- HIPAA-ready compliance architecture from day one
- Built specifically for ecommerce, not retrofitted from B2B SaaS support tooling

## Contact

- Email: support@egentify.com
- Website: https://egentify.com