> ## Documentation Index
> Fetch the complete documentation index at: https://egentify.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Install and Connect Egentify for Shopify

> Add an AI support agent to your Shopify store that answers product questions, looks up orders, and handles refunds. Install from the App Store, no coding required.

Installing and connecting Egentify to your Shopify store takes under 5 minutes and requires no coding. Once connected, your AI support agent is live on your storefront and ready to handle customer questions about orders, products, returns, and more.

## Install the app

**1. Find Egentify in the Shopify App Store**

Open [Egentify on the Shopify App Store](https://apps.shopify.com/search?q=egentify) and click **Install**.

**2. Review the requested permissions**

Shopify displays the permissions Egentify requires before you confirm. The app needs read access to your products, orders, customers, and store content, plus write access to orders so your AI agent can process refunds and update shipping addresses on your behalf.

**3. Confirm installation**

Click **Install app** to confirm. Shopify installs the app and redirects you to the Egentify setup screen inside your Shopify admin.

## Connect your store

**1. Initiate the connection**

On the Egentify app screen inside your Shopify admin, click **Connect to Egentify**.

**2. Sign in to Egentify**

Sign in to your existing Egentify account or create a new one. It's free to get started.

**3. Your store is linked automatically**

Egentify creates a new store and links it to your Shopify storefront. You'll land on your store dashboard where you can configure your AI agent.

## Enable the chat widget

**1. Open your theme customizer**

In your Shopify admin, go to **Online Store > Themes** and click **Customize** on your active theme.

**2. Open App Embeds**

Click **App Embeds** in the left sidebar of the theme editor.

**3. Toggle on the chat widget**

Find **Chat widget** in the list and toggle it on.

**4. Adjust position and offset (optional)**

Expand the embed settings to fine-tune the widget's position and offset values to fit your storefront's layout.

**5. Save your changes**

Click **Save** in the top-right corner. The widget is now live on your storefront.

## Permissions the app uses

Egentify requests only the permissions it needs to answer customer questions and take permitted actions on your behalf.

| Permission | Scope | Why Egentify needs it |
| - | - | - |
| Products | `read_products` | Looks up product details, variants, pricing, and availability to answer shopper questions |
| Orders | `read_orders`, `read_all_orders`, `write_orders` | Retrieves order status and history, and creates refunds and updates addresses when a customer requests it |
| Customers | `read_customers` | Identifies the customer and retrieves their purchase history for personalised support |
| Content & Policies | `read_content`, `read_legal_policies` | Reads your store's pages and legal policies (returns, shipping, privacy) so the agent can cite accurate information |
| Theme | `read_themes` | Reads your active theme to inject the chat widget correctly via the app proxy |
| App Proxy | `write_app_proxy` | Enables the Egentify widget endpoint to be served through your Shopify storefront domain |

## Disconnecting

To remove Egentify from your store, go to **Shopify Admin > Settings > Apps**, find **Egentify**, and click **Uninstall**. Uninstalling cancels your subscription, removes the chat widget from your storefront, and revokes Egentify's access to your store data.

> [!TIP]
>
> After connecting, configure your AI agent's name, refund policy, and escalation behavior in **Settings** inside the Egentify app in your Shopify admin.


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