> ## Documentation Index
> Fetch the complete documentation index at: https://egentify.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Egentify Plans, Pricing, and Billing Management

> Compare Egentify's flat-rate plans, understand conversation limits and overages, and manage your subscription from the billing dashboard.

Egentify uses flat-rate pricing with no per-resolution or per-agent fees — you pay a predictable monthly amount based on your conversation volume and team size. If you installed Egentify through the Shopify App Store, your subscription is billed through Shopify; otherwise it is processed securely through Stripe.

## Plans

| Plan           | Price    | Conversations/mo | Voice        | Team members |
| -------------- | -------- | ---------------- | ------------ | ------------ |
| **Free**       | \$0/mo   | 50               | Not included | 2            |
| **Starter**    | \$39/mo  | 150              | Not included | 3–5          |
| **Growth**     | \$149/mo | 500              | 100 min/mo   | 10–15        |
| **Scale**      | \$399/mo | 2,000            | 300 min/mo   | 25           |
| **Enterprise** | Custom   | Unlimited        | Custom       | Unlimited    |

<Note>
  Annual billing saves approximately 20%. Switch to annual at any time from your billing dashboard.
</Note>

## Exceeding your plan limits

Egentify does not bill overages. If you exceed your monthly conversation or voice minute limit, you'll need to **upgrade to a higher plan** to keep handling new traffic.

The **Free plan is hard-capped** — once you reach 50 conversations for the month, the AI will stop responding to new chats until your limit resets. Upgrade to a paid plan to avoid interruptions to your customer support.

If you regularly exceed the limits on the **Scale plan**, [contact us](mailto:support@egentify.com) to set up a custom plan.

Voice minutes are available starting on the Growth plan. Minutes do not roll over between billing periods.

## Managing your subscription

<Steps>
  <Step title="Go to Billing">
    From your org dashboard at [egentify.com](https://egentify.com), click **Billing** in the left sidebar.
  </Step>

  <Step title="Review your usage">
    View your current plan, how many conversations you've used this month, and your next renewal date.
  </Step>

  <Step title="Change your plan">
    Click **Change plan** to upgrade or downgrade. Upgrades take effect immediately and are prorated for the remainder of your billing cycle. Downgrades take effect at the start of your next billing period.
  </Step>

  <Step title="Access invoices">
    Click **Billing history** to download past invoices for your records.
  </Step>
</Steps>

## Shopify billing

If you installed Egentify from the Shopify App Store, your subscription is managed through Shopify rather than directly through Egentify. To change your plan, go to your Shopify admin and navigate to **Apps** > **Egentify** > **Manage billing**. Charges appear on your regular Shopify invoice — you will not receive a separate invoice from Egentify or Stripe.

<Tip>
  Monitor your conversation usage from the Billing page before you hit your limit. You can upgrade mid-cycle and the cost is prorated — so you only pay for the days remaining in the month.
</Tip>