> ## Documentation Index
> Fetch the complete documentation index at: https://egentify.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Egentify AI Agent: Chat, Voice, and Email Support

> Egentify's AI agent handles customer support across chat, voice, and email — executing real actions like refunds, order lookups, and cart management.

Egentify's AI agent is the core of the platform — it doesn't just answer questions, it takes action. When a customer asks where their order is, the agent looks it up. When they want to return an item, the agent processes the refund. When they need a product recommendation, the agent searches your catalog in real time. The same intelligence works across chat, voice, and email, so your customers get consistent support no matter how they reach out.

<CardGroup cols={2}>
  <Card title="Chat Widget" icon="message-square" href="/docs/agent/chat-widget">
    Embed a fully functional AI support widget on your storefront in minutes.
  </Card>

  <Card title="Voice" icon="phone" href="/docs/agent/voice">
    Give customers an AI agent they can call — no phone staff required.
  </Card>

  <Card title="Email" icon="mail" href="/docs/agent/email">
    Route support emails through the AI for automatic triage, drafting, or replies.
  </Card>

  <Card title="Capabilities" icon="zap" href="/docs/agent/capabilities">
    See the full list of real commerce actions the AI can execute.
  </Card>
</CardGroup>

Instead of a static knowledge base you have to keep up to date, Egentify queries your store's live data on every conversation. Product availability, order status, tracking information, and store policies are always pulled fresh — so the agent never gives a customer stale information, and you never have to manually sync content.

<Note>
  The AI agent escalates to your team automatically when it can't resolve a request, when a refund exceeds your configured threshold, or when a customer asks for a human.
</Note>