> ## Documentation Index
> Fetch the complete documentation index at: https://egentify.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Egentify AI Agent: Chat, Voice, and Email Support

> Egentify's AI agent handles customer support across chat, voice, and email, executing real actions like refunds, order lookups, and cart management.

Egentify's AI agent is the core of the platform. It does not just answer questions, it takes action. When a customer asks where their order is, the agent looks it up. When they want to return an item, the agent walks them through a refund within the limits you set. When they need a product recommendation, the agent searches your catalog in real time. The same intelligence works across chat, voice, and email, so your customers get consistent support no matter how they reach out.

> **[Chat Widget](https://egentify.com/docs/agent/chat-widget.md)**
>
> Embed a fully functional AI support widget on your storefront in minutes.

> **[Voice](https://egentify.com/docs/agent/voice.md)**
>
> Give customers an AI agent they can call, with no phone staff required.

> **[Email](https://egentify.com/docs/agent/email.md)**
>
> Route support emails through the AI for automatic triage, drafting, or replies.

> **[Capabilities](https://egentify.com/docs/agent/capabilities.md)**
>
> See the full list of real commerce actions the AI can execute.

> **[Knowledge](https://egentify.com/docs/agent/knowledge.md)**
>
> Add house rules and FAQ answers for what your store data does not cover.

Instead of importing your catalogue and policies into something you then have to keep up to date, Egentify queries your store's live data on every conversation. Product availability, order status, tracking information, and store policies are always pulled fresh, so the agent never gives a customer stale information and you never have to manually sync content.

For what your store data does not contain, such as house rules or answers to questions your product pages do not cover, you can add [Knowledge](https://egentify.com/docs/agent/knowledge.md).

> [!NOTE]
>
> The AI agent escalates to your team automatically when it can't resolve a request, when a refund exceeds your configured threshold, or when a customer asks for a human.


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